Onboarding Specialist — Managed Services Provider

Job overview

The Onboarding Specialist — Managed Services Provider role is listed in Saint Louis, MO. The work arrangement is not specified, so the listing location is provided without asserting an onsite, hybrid, or remote policy. Compensation is not specified. The role supports onboarding new customers of a managed services provider. The specialist owns customer onboarding from discovery through coordination with technical, sales, and customer-success teams. By gathering requirements and documenting customer environments, systems, processes, and infrastructure, the role helps establish accurate service context and a strong customer relationship from the start.

What you'll do

• Own end-to-end onboarding for new managed-services customers.
• Lead client discovery sessions, gather technical and business requirements, and document customer environments, systems, processes, and infrastructure.
• Review documentation for accuracy and consistency and partner with technical, sales, and customer-success teams throughout onboarding.
• Lead customer conversations and meetings directly.

What we're looking for

Skills & competencies

onboarding specialist

managed services provider

saint louis mo

customer onboarding

client discovery

requirements gathering

it environments

systems documentation

customer-facing

technical coordination

sales partnership

customer success

pamten

Work arrangement

• Weekend coverage required

Why this role

Customer-facing MSP onboarding role emphasizing broad IT knowledge, relationship-building, and end-to-end ownership.

About the employer

PamTen Inc is hiring for this role. Industry: Other Computer Related Services. Sector: 54.