Senior Manager, Enterprise Customer Success (SaaS)

Job overview

The Senior Manager, Enterprise Customer Success (SaaS) role is listed in Bellevue, WA. Compensation is not specified in the listing’s structured pay information. Zenoti provides cloud-based business software for the beauty and wellness industry, serving salons, spas, medspas, and fitness studios. The role manages a portfolio of high-annual-recurring-revenue customers and helps them realize value from the platform through adoption, business reviews, and proactive guidance. By monitoring customer health, resolving issues, and aligning customer outcomes with renewals and growth opportunities, the manager supports retention and company revenue goals.

What you'll do

• Build relationships with customer executives and stakeholders
• understand customer needs
• drive platform adoption and communicate value
• monitor engagement, usage, and NPS metrics
• identify churn risks and expansion opportunities
• develop product expertise and solutions
• lead check-ins and business reviews
• use customer data to guide retention and adoption strategies
• manage renewals
• collaborate with sales, marketing, product, support, engineering, and other teams
• resolve customer issues
• manage multiple accounts and communicate complex topics.

What we're looking for

Skills & competencies

senior manager

enterprise customer success

saas

bellevue wa

zenoti

customer retention

customer adoption

account management

business reviews

customer health metrics

beauty and wellness software

Work arrangement

• Weekend coverage required

Why this role

The role serves enterprise customers in the beauty and wellness sector and works across customer, sales, technical account management, and operations teams.

About the employer

Zenoti is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.