Service Desk Technician — Level 1

Job overview

The Service Desk Technician — Level 1 role is onsite in Irving, TX, Monday through Friday, on either the 7:00 AM–4:00 PM CST or 9:00 AM–6:00 PM CST shift as assigned. Compensation is not specified. United Flow Technologies supports municipal and industrial water and wastewater markets through a platform of process, pump, automation, control, and equipment businesses. The technician is the first point of contact for IT support across the company and its operating businesses. The role owns incoming issues through resolution or escalation, helping users stay productive and supporting reliable IT operations across a multi-company environment.

What you'll do

• Answer inbound support calls
• create, triage, prioritize, and own tickets in ManageEngine ServiceDesk Plus
• resolve issues or escalate with diagnostic details
• administer Entra ID, Intune, and Microsoft 365 tasks
• troubleshoot Windows, network, systems, and mobile-device issues
• maintain asset data and documentation
• contribute knowledge articles and process improvements
• provide scheduled after-hours or weekend support for planned maintenance and rollouts.

What we're looking for

Skills & competencies

full-time

service desk technician

level 1

it support

manageengine servicedesk plus

microsoft intune

entra id

microsoft 365

irving tx

united flow technologies

monday–friday

scheduled after-hours support

Work arrangement

• Weekend coverage required

Why this role

Requires 2–4 years of service desk, help desk, or desktop support experience and hands-on Microsoft Intune, Entra ID, and Microsoft 365 administration; occasional travel is noted.

About the employer

United Flow Technologies is hiring for this role. Industry: Water Supply and Irrigation Systems. Sector: 22.