Customer Service Representative, HVAC

Job overview

The Customer Service Representative, HVAC role is onsite in Coatesville, PA, in the office 40 hours per week. Compensation is $18–$22 per hour. DiBiase Heating and Cooling Company provides HVAC service to homeowners and their families. The representative serves as a customer contact by phone, email, and text, schedules appointments, resolves customer issues, and supports office operations. The role helps deliver the company’s customer service experience while keeping communications and office tasks organized.

What you'll do

• Answer phones and respond to customers by email and text
• schedule appointments
• resolve customer issues
• complete varied office tasks
• keep the office clean and organized
• participate in customer service and software training.

What we're looking for

Skills & competencies

hvac customer service representative

coatesville pa

dibiase heating and cooling

onsite

40 hours per week

appointment scheduling

customer support

phone and email

office administration

$18–$22/hr

weekends and evenings free

Work arrangement

• Weekend coverage required

Benefits & perks

• Company-paid medical, dental, and life insurance
• short- and long-term disability
• up to 15 days paid time off
• paid holidays
• 401(k) match up to 3%
• spiff programs
• professional development assistance
• employee discount.

Why this role

Not a remote position; several flexible full-time schedules are available; weekends and evenings are described as free.

About the employer

DiBiase Heating and Cooling Company is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.