Call Center Representative
Employment type
Full-time
Work setting
On-site
Location
North Andover, MA
Schedule
Day shift
Posted
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Job overview
The Call Center Representative role is onsite in North Andover, MA. Compensation is not specified. The position supports patient communications and appointment coordination for New England ENT & Facial Plastic Surgery. The role exists to provide customer service by phone and accurately handle appointment and clinical messages. Effective listening, documentation, and routing help patients and providers coordinate care.
What you'll do
- Provide customer service and support
- use questioning and listening skills for telephone communication
- record accurate messages about appointment scheduling and cancellations
- relay clinical messages to the appropriate provider
- use medical terminology and an EMR.
What we're looking for
- Skills & competencies
- call center representativenorth andover manew england ent & facial plastic surgerypatient schedulingtelephone supportclinical messagesemrmedical terminologymonday–fridayno weekends
- Work arrangement
- Weekend coverage required
Benefits & perks
- Paid time off
- health insurance
- flexible spending account
- 401(k).
Why this role
Full-time, Monday–Friday schedule with no weekends. Spanish bilingual skills are strongly preferred.
About the employer
New England ENT & Facial Plastic Surgery is hiring for this role. Industry: Offices of Dentists. Sector: 62.
Additional details
- Industry sector
- 62
- Industry
- Offices of Dentists
- Occupation code
- 43-4051.00
You'll be redirected to the employer's application page.
Listing ID: 5dc6c98f-bfed-4871-aa67-6cdf76548ded