Technical Success Manager

Job overview

The Technical Success Manager is an onsite role based in the United States, with a salary range of $140,000–$175,000 USD per year. This position supports the Technical Success department at Zscaler, a company dedicated to securing the AI age through its cloud-native Zero Trust Exchange platform. This role empowers customers to improve their security outcomes, driving satisfaction, retention, and strategic growth. The manager serves as a trusted advisor, guiding clients through onboarding to renewal and helping security teams maximize the value of their investment in Zscaler SecOps products.

What you'll do

• Lead end-to-end post-sales customer engagements from onboarding through renewal.
• Provide ongoing education and strategic guidance.
• Partner with Sales to manage renewals and identify expansion opportunities.
• Conduct executive business reviews.
• Champion customer needs internally.

What we're looking for

Skills & competencies

full-time

day shift

zscaler

technical success

customer success

cybersecurity

secops

saas

retention

account management

$140,000-$175,000/yr

no on-call

Work arrangement

• Weekend coverage required

Benefits & perks

• Various health plans, time off plans, parental leave, retirement options, education reimbursement, in-office perks.

Why this role

Requires 3+ years of experience in Customer Success, Account Management, or similar client-facing roles at a SaaS cybersecurity company.

About the employer

Zscaler is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.