Reservationist

Job overview

The Reservationist role is onsite in Tower, MN, with a schedule that may include overnight shifts, weekends, holidays, and other shifts as business needs require; the posting also lists 10:00 a.m.–8:00 p.m. with varied training days. Compensation is $14.17–$17.72 per hour. The role supports the Resort Front Desk at Fortune Bay Resort Casino. The reservationist handles guest bookings and inquiries in a friendly, efficient manner while helping maximize room revenue and average rates. The role maintains accurate reservation records, communicates property information, and supports guest service standards across phone, in-person, and email interactions.

What you'll do

• Answer guest inquiries about hotel services, facilities, and hours
• book reservations using company rate guidelines
• maintain guest profiles and reports
• provide directions
• answer calls and share property and promotion information
• update reservation details
• record bookings, cancellations, and payments
• verify customer and payment information
• assign rooms and send confirmations.

What we're looking for

Skills & competencies

reservationist

hotel reservations

guest services

resort front desk

room bookings

customer service

gaming license

tower mn

fortune bay resort casino

$14.17–$17.72/hour

Work arrangement

• Weekend coverage required

Why this role

A gaming license may be required; must be able to work overnight, weekends, holidays, and other shifts as business needs require.

About the employer

Fortune Bay Resort Casino is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.