Customer Service Representative

Job overview

The Customer Service Representative role is onsite at Jaeckle Distributors' headquarters in Madison, WI, with a Monday–Friday schedule and weekends off. Compensation is not specified. Jaeckle Distributors partners with businesses in 11 states for flooring and surfacing product needs. The representative handles inbound customer calls and assists with orders, stock checks, and issue resolution. The role supports the company's customer experience through accurate, responsive service and close teamwork with the customer service department.

What you'll do

• Take inbound customer calls
• assist customers with placing orders, checking stock, and resolving issues
• learn company systems, processes, and products
• communicate and work collaboratively with the customer service team.

What we're looking for

Skills & competencies

customer service representative

madison wi

jaeckle distributors

monday–friday

weekends off

inbound calls

order support

stock checks

issue resolution

call queue

flooring products

401(k)

Work arrangement

• Weekend coverage required

Benefits & perks

• Aggressive paid-time-off plan, 401(k), health insurance, dental insurance, and life insurance.

Why this role

The posting seeks at least one year of customer-service experience, call-queue experience, and strong keyboard and computer skills; it states that the schedule is Monday through Friday with weekends off.

About the employer

Jaeckle Distributors is hiring for this role. Industry: Other Construction Material Merchant Wholesalers. Sector: 42.