Customer Service Representative

Job overview

Customer Service Representative is a hybrid, full-time position in Orlando, FL, with stated annual pay of $43,000–$55,000. Crestfield Talent is seeking support staff to assist customers and maintain positive customer experiences. The representative handles service inquiries, resolves issues, documents interactions, and coordinates with internal departments. The work contributes to consistent customer support and helps identify recurring concerns that may inform service improvements.

What you'll do

• Respond to inquiries by phone, email, and chat
• assist with account questions and service requests
• resolve customer issues
• maintain customer records and interaction histories
• coordinate with internal departments
• follow up on outstanding requests
• document interactions in CRM systems
• identify recurring concerns and recommend improvements.

What we're looking for

Skills & competencies

customer support

orlando fl

crestfield talent

hybrid

full-time

phone support

email support

live chat

crm documentation

customer relations

problem solving

$43k–$55k annually

Work arrangement

• Weekend coverage required

Benefits & perks

• Career advancement opportunities.

Why this role

Hybrid work arrangement; full-time schedule; career advancement opportunities.

About the employer

Crestfield Talent is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.