Referral Relations Specialist, Substance Use Disorder (SUD)

Job overview

Compensation is $55,000–$65,000 per year. The Referral Relations Specialist, Substance Use Disorder (SUD) role is fully remote, with support for pipeline management during key Central Time and West Coast hours; the stated coverage window is 11 a.m.–7 p.m. ET. in the structural listing; the posting states a target base range of $55,000–$65,000 per year, with potential total cash compensation of $71,500–$84,000 including performance bonus. Charlie Health’s mission is to connect people to life-saving behavioral health treatment through personalized virtual care. The specialist helps clients move from referral to the start of care by identifying stalled cases, reaching out to reschedule, coordinating with Admissions, and keeping referral partners informed. The role works closely with the SUD Outreach and Admissions teams to reduce barriers and prevent clients from being lost between referral and treatment.

What you'll do

• Own the client journey from first contact through start of care
• connect referral partners, clients, and Admissions
• keep referral partners informed about referred clients
• partner with Outreach to move clients toward treatment and coach on pipeline strategy
• identify barriers to care and escalate patterns.

What we're looking for

Skills & competencies

referral relations specialist

substance use disorder

sud program

fully remote

charlie health

client journey coordination

referral partner relations

admissions coordination

behavioral health

mental health treatment

pipeline management

11 a.m.–7 p.m. et

performance bonus

Work arrangement

• Weekend coverage required

Benefits & perks

• Comprehensive benefits are offered to full-time, exempt employees
• the posting does not enumerate specific benefits.

Why this role

Founding go-to-market team scaling the Substance Use Disorder program nationally. Direct client-facing experience, particularly in mental health, is preferred; the role uses cloud communication tools and EMR and survey software.

About the employer

Charlie Health is hiring for this role. Industry: Other Individual and Family Services. Sector: 62.