Customer Service Manager – Hybrid

Job overview

The Customer Service Manager role is hybrid in Elmont, NY, with two days per week remote (40% remote). Compensation is not specified. The manager leads the customer service call center and supports the delivery of a high-quality customer experience for NYRA Bets.

What you'll do

• Direct customer service supervisors and their teams
• maintain NYRA Bets customer records and ensure compliance with applicable anti-money-laundering requirements
• plan and assign work, coordinate staffing and schedules, conduct performance reviews, address performance issues, train staff, and hire employees
• handle escalated customer issues
• improve policies and procedures
• oversee weekly payroll
• maintain relationships with departments and vendors
• and respond to operational, technology, and employee emergencies outside scheduled hours.

What we're looking for

Skills & competencies

customer service manager

elmont ny

new york racing association

hybrid

two days remote per week

call center

customer experience

team leadership

staff development

nyra bets

on-call availability

Work arrangement

• Weekend coverage required

Why this role

On-call availability outside scheduled work hours is required to coordinate responses to emergencies.

About the employer

New York Racing Association Careers is hiring for this role. Industry: Racetracks. Sector: 71.