Service Advisor

Job overview

The Service Advisor role is onsite in Boardman, OH; compensation is not specified. The position supports Preston Auto Group’s service department and serves as a liaison between customers and service technicians. The advisor helps customers understand and manage vehicle repairs by greeting them, translating repair needs, preparing estimates, coordinating work, communicating progress, and checking repair quality and customer satisfaction.

What you'll do

• Greet service customers
• communicate repair needs to technicians
• recommend additional services using a low-pressure approach
• provide repair and maintenance estimates
• follow vehicle-care policies
• update customers on repair progress
• sell and manage extended warranties
• inspect repair quality
• notify customers when vehicles are ready
• explain repairs and costs
• address minor concerns
• inform the Service Manager of problems
• maintain customer satisfaction scores.

What we're looking for

Skills & competencies

service advisor

full-time

boardman oh

preston mazda

automotive service

customer service

repair estimates

service department

technician liaison

warranty sales

repair quality

customer communication

paid training

employee vehicle pricing

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision insurance
• 401(k) with employer match
• paid uniforms
• paid time off
• paid training
• employee pricing on new vehicles
• free access to the Preston Auto Fitness Center.

Why this role

The posting emphasizes customer service, clear communication, and a low-pressure, high-integrity sales approach.

About the employer

Preston Mazda is hiring for this role. Industry: New Car Dealers. Sector: 44.