Field Services Coordinator / Dispatch
Compensation
$23 – $25 /hr
Employment type
Full-time
Work setting
Remote
Location
Remote
Schedule
Day shift
Posted
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Job overview
The Field Services Coordinator / Dispatch role is remote, with the listing associated with Saratoga Springs, NY. Compensation is $23–$25 per hour. The role coordinates field service activities and supports service personnel under contracted requirements. This position helps meet customer service-level requirements by scheduling and monitoring technicians, handling support requests, documenting cases, and validating service completion. It also supports incident closeout through deliverable collection and customer communication.
What you'll do
- Schedule and monitor field technicians
- answer support tickets and requests by phone, email, or ITSM
- document cases
- prepare technicians and customers for deskside visits
- validate service remotely
- collect and validate incident deliverables
- support escalations and customer communication.
What we're looking for
- Skills & competencies
- remotesaratoga springs nyfield servicesdispatchcoordinatoritsmservicenow preferredwindowsmicrosoft officecustomer supporttechnician schedulingfull-time
- Work arrangement
- Weekend coverage required
Why this role
Remote troubleshooting and service validation; ServiceNow ITSM experience preferred.
About the employer
redShift Recruiting, LLC is hiring for this role. Industry: Employment Placement Agencies. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Employment Placement Agencies
- Occupation code
- 43-5032.00
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Listing ID: 5d4d2723-e949-4d69-873a-58a4fd8606cf