Senior Customer Success Manager – Remote

Job overview

The Senior Customer Success Manager – Remote role is remote; the listing location is Charleston, WV. Compensation is not specified. The role supports strategic enterprise accounts and works across Product, Operations, Marketing, Support, Finance, and Legal. The manager develops customer relationships and account strategies to protect retention, grow accounts, and demonstrate measurable value. By coordinating internal teams and aligning solutions with customer priorities, the role supports renewals, adoption, and long-term customer outcomes.

What you'll do

• Develop and execute multi-year account strategies
• build relationships with executive stakeholders
• lead renewal and expansion initiatives
• use customer data to demonstrate value and return on investment
• facilitate business reviews
• coordinate cross-functional customer initiatives
• improve product adoption
• maintain renewal and expansion forecasts
• identify and mitigate account risks
• share customer feedback and contribute to scalable customer success practices.

What we're looking for

Skills & competencies

senior customer success manager

remote

charleston wv

conexess group

enterprise accounts

customer retention

renewals

account growth

executive stakeholders

customer adoption

revenue forecasting

cross-functional collaboration

Work arrangement

• Weekend coverage required

Why this role

Senior individual-contributor role requiring experience managing enterprise or strategic customer relationships, renewals, expansion, and executive stakeholders. SaaS, social care, community health, or other technology-driven experience is preferred.

About the employer

Conexess Group, LLC is hiring for this role. Industry: Administrative Management and General Management Consulting Services. Sector: 54.