Call Center Sales Representative II (Experienced)

Job overview

The Call Center Sales Representative II (Experienced) role is onsite in Wichita, KS. Pay is $13.10–$15.06 per hour. MCI delivers customer experience, business process outsourcing, and cloud technology services across multiple industries. The representative makes outbound customer calls, recommends and sells products and services, and supports customer experience goals while meeting attendance and performance expectations. Accurate account handling, privacy practices, and coordination with internal teams help resolve customer needs and maintain compliant sales records.

What you'll do

• Make outbound calls to existing and prospective customers
• promote products and services suited to customer needs
• upsell and cross-sell based on customer profiles
• listen and recommend solutions
• manage accounts and transactions in internal systems
• collaborate to resolve customer issues
• follow scripts and procedures
• maintain interaction and sales records
• protect customer data
• escalate complex issues
• stay current on training and program changes.

What we're looking for

Skills & competencies

call center sales representative ii

experienced

wichita ks

mci careers

outbound sales

customer experience

upselling

cross-selling

account management

customer data privacy

$13.10–$15.06/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Continuous learning and development opportunities.

Why this role

Experienced outbound sales role representing recognized brands; 20+ WPM typing speed and Microsoft Office proficiency are listed qualifications.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.