Customer Service Representative — Veterinary Emergency and Referral

Job overview

Compensation is $19–$21 per hour. The Customer Service Representative works onsite in Portsmouth, NH. ; the posting describes it as competitive. The role supports a veterinary emergency, critical care, and referral hospital that has served the Portsmouth community for over two decades. The representative helps clients navigate hospital visits by greeting pet owners, answering inquiries, processing visit documents, and explaining invoices and payment options. This administrative and client-facing support helps the hospital team provide compassionate care throughout each visit.

What you'll do

• Greet pet owners
• answer incoming calls and provide information and expectations
• process registration forms and visit documents
• communicate invoice and payment-option information during checkout
• support the hospital team during client visits
• scan records and email patient visit information.

What we're looking for

Skills & competencies

customer service representative

veterinary hospital

emergency veterinary care

critical care

referral hospital

client service

pet owners

administrative support

portsmouth nh

community veterinary partners

Work arrangement

• Weekend coverage required

Benefits & perks

• Monthly bonus opportunities, health, dental, and vision insurance, 401(k) with company match, paid time off, holiday pay, scrub allowance, employee assistance and behavioral health resources, flexible scheduling, paid parental leave, and employee pet discount.

Why this role

Veterinary hospital experience is preferred but not required. The posting notes that evening and weekend work may be needed.

About the employer

Community Veterinary Partners is hiring for this role. Industry: Veterinary Services. Sector: 54.