Operations Supervisor | Government Travel

Job overview

Operations Supervisor | Government Travel is an onsite role in Virginia Beach, VA; compensation is not specified. CI Azumano provides travel management services to businesses, governments, and personal travelers, including 24/7 traveler support. The supervisor leads and develops travel consultants to meet service levels and company standards. The role monitors performance, coaches staff, manages operational workflows, and improves processes supporting government travel contracts and customer service.

What you'll do

• Supervise, train, coach, and schedule travel consultants
• manage phones, emails, and queues in real time and adjust staffing for volume
• serve as a subject-matter expert on government contract requirements
• monitor individual and team performance
• support technology and process improvements
• review procedures and policies
• lead error-reduction efforts.

What we're looking for

Skills & competencies

operations supervisor

government travel

virginia beach va

ci azumano

travel consultant leadership

government contracts

global travel

ftr

jtr

fly america act

service level management

process improvement

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, life, and disability coverage
• voluntary benefits
• health savings and flexible spending accounts
• 401(k)
• paid leave programs for eligible full-time employees.

Why this role

Requires at least five years managing travel services, including global travel, and knowledge of government travel regulations including FTR, JTR, and Fly America Act; bachelor’s degree preferred.

About the employer

CI Azumano is hiring for this role. Industry: All Other Travel Arrangement and Reservation Services. Sector: 56.