Client Services Manager

Job overview

The Client Services Manager role is hybrid, with four days onsite each week in either Pittsburgh, PA, or New York, NY. The stated rate is $80–$90 per hour. The role supports multiple clients through a primary client-facing contact and hotline. The manager handles and prioritizes client inquiries, translates complex information into clear messaging, and coordinates with internal teams to provide consistent support. The role contributes to client relationships by resolving concerns with sound judgment and maintaining professionalism in sensitive situations.

What you'll do

• Serve as the primary client-facing contact
• manage and respond to client inquiries accurately and promptly
• translate complex information into concise, audience-appropriate messaging
• build relationships through proactive communication
• resolve questions and concerns
• balance multiple priorities
• coordinate across teams
• maintain professionalism in high-pressure situations
• manage a client hotline and prioritize follow-up actions.

What we're looking for

Skills & competencies

client services manager

eliassen group

hybrid

pittsburgh pa

new york ny

four days onsite

client relationships

client hotline

stakeholder coordination

$80–$90/hour

monday–friday

Work arrangement

• Weekend coverage required

Benefits & perks

• For W-2 consultants: medical, dental, and vision benefits
• 401(k) with company matching
• life insurance. Additional listed benefits for eligible W-2 employees include pre-tax accounts, voluntary benefits, and sick time where required by law.

Why this role

Requires 7+ years in client services, client relationship management, or client success management. The posting describes a contract-to-hire opportunity, W-2 basis, with conversion to full-time employment following the contract duration. Occasional nights or weekends may be needed.

About the employer

Eliassen Group is hiring for this role. Industry: Employment Placement Agencies. Sector: 56.