Help Desk Support Level II Technician

Job overview

The Help Desk Support Level II Technician role is onsite in Tempe, AZ; compensation is not specified. The position supports a managed service provider’s technical support team and its diverse client base. The technician troubleshoots end-user, server, network, and cloud issues while managing service requests and maintaining client-facing support. The role also contributes to systems administration, infrastructure support, technical documentation, and technology projects to help clients maintain reliable IT environments.

What you'll do

• Provide end-user support by phone, email, remote tools, and ticketing systems
• troubleshoot devices and software
• administer Windows Server, Active Directory, Microsoft 365, and related services
• support networks, cloud environments, and VoIP
• document issues and resolutions
• assist with upgrades, migrations, and implementations.

What we're looking for

Skills & competencies

help desk support

level ii technician

full-time

tempe az

it support

windows server

microsoft 365

active directory

networking

cloud support

service desk

managed service provider

voip

Work arrangement

• Weekend coverage required

Why this role

Client-facing managed service provider role spanning service desk, systems administration, networking, and cloud support.

About the employer

K2 Staffing is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.