Customer Support Representative

Job overview

The Customer Support Representative role is onsite at Mark Andy’s global headquarters in Chesterfield, MO. Compensation is not specified. The role supports technical service for customers of Mark Andy, a manufacturer of printing and finishing equipment and related products. The role exists to coordinate customer service cases from initial contact through technician assignment and case updates. It contributes to customer relationships and helps reduce equipment downtime by keeping service information, work orders, and customer communications organized.

What you'll do

• Initiate and monitor incoming technical service cases by phone or email
• provide initial phone support for digital, flexographic, and offset equipment
• create or update cases in Salesforce and assign them to field service technicians
• monitor email cases and maintain customer files
• create and update installation cases
• send surveys after case closure
• ensure work orders include required digital forms
• provide price quotations and create work orders for approved quotes
• determine warranty status and help resolve return-credit, scheduling, shipping, or invoicing issues.

What we're looking for

Skills & competencies

customer support representative

technical services

chesterfield mo

mark andy

full-time

customer cases

salesforce

field service coordination

printing equipment

service work orders

customer communication

manufacturing support

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance, 401(k) with company matching, paid holidays and time off, Employee Assistance Program, disability and life insurance, tuition assistance, incentive plans, and pet insurance.

Why this role

The posting requests five years of equivalent manufacturing customer service experience related to service and parts. Salesforce or another cloud-based CRM is beneficial.

About the employer

Mark Andy Inc is hiring for this role. Industry: Commercial and Service Industry Machinery Manufacturing. Sector: 33.