Field Service Technician — Columbus, OH

Job overview

The Field Service Technician — Columbus, OH role is field-based, with the listing location in Cleveland, OH. Compensation is not specified. Arrow International manufactures and supplies charitable gaming products and solutions.

What you'll do

• Diagnose hardware and software problems
• log service calls in Salesforce
• provide remote phone support when not traveling
• escalate higher-tier issues
• install and support equipment onsite
• configure and program equipment
• train distributors and customers
• coordinate parts orders and returns
• and follow up with customers. The posting states that overnight travel can exceed 75% at times and that overtime, standby availability, and weekend work as needed are required.

What we're looking for

Skills & competencies

field service technician

columbus oh

cleveland oh

arrow international

electronic gaming equipment

hardware support

software support

on-site installation

customer training

salesforce

overnight travel

travel can exceed 75%

overtime

standby availability

Work arrangement

• Weekend coverage required

Why this role

The posting identifies Columbus, OH in the title while the feed lists Cleveland, OH as the location; it also states that the role may be worked from home when not traveling.

About the employer

Arrow International Inc is hiring for this role. Industry: All Other Professional, Scientific, and Technical Services. Sector: 54.