Call Center Representative

Job overview

The Call Center Representative role is onsite in Fargo, ND, with a Monday–Friday schedule from 8:00 a.m. to 5:00 p.m.; compensation is not specified. First Community Credit Union’s member-owned model supports members’ financial growth and the communities it serves. The representative provides service across phone, email, and digital channels, processes account transactions and service requests, and helps members identify products and services aligned with their financial goals. Accurate records, policy compliance, and collaboration support positive member experiences and organizational growth.

What you'll do

• Serve members by phone, email, and digital channels
• process transfers, loan payments, account maintenance, and other requests
• identify needs and recommend relevant products and services
• resolve questions and concerns
• maintain accurate records
• follow policies, procedures, and security standards
• and collaborate with colleagues.

What we're looking for

Skills & competencies

call center representative

credit union

member service

phone support

email support

digital channels

account transactions

loan payments

fargo nd

first community credit union

monday–friday

8:00 a.m.–5:00 p.m.

Work arrangement

• Weekend coverage required

Benefits & perks

• 11 paid federal holidays, 401(k) match, fully paid single medical, dental, and vision coverage, and work-life balance support.

Why this role

Requires a high school diploma or GED and six months of customer service experience in a financial institution or related environment.

About the employer

First Community Credit Union is hiring for this role. Industry: Credit Unions. Sector: 52.