Customer Loyalty Advocate

Job overview

The Customer Loyalty Advocate role is onsite in Buhler, KS. Compensation is not specified; the posting says pay and benefits are commensurate with experience. IdeaTek is a telecommunications company focused on bringing fast, reliable internet to underserved communities. The advocate manages customer retention interactions across calls, email, text, and support tickets, resolving concerns and developing personalized solutions. The role supports customer relationships and retention goals by addressing service, billing, and installation issues and sharing recurring customer insights.

What you'll do

• Manage a retention queue across inbound calls, emails, texts, and support tickets
• review customer profiles, account history, and AI-generated insights
• contact customers and develop personalized retention strategies
• resolve billing, service, and installation concerns
• troubleshoot common technical issues and escalate complex needs
• maintain accurate CRM and support-system records
• monitor performance metrics
• share recurring customer issues and insights.

What we're looking for

Skills & competencies

customer loyalty advocate

customer retention

customer service

telecommunications

broadband

inbound calls

crm

ai-powered tools

buhler ks

ideatek

customer support

retention queue

Work arrangement

• Weekend coverage required

Benefits & perks

• Quarterly performance bonuses
• medical, dental, vision, and life insurance
• 401(k) with match
• employee and family coaching/counseling
• free internet service where available or internet reimbursement
• tuition reimbursement
• community engagement opportunities.

Why this role

The role uses AI-powered tools and customer profiles to identify customers who may be at risk. The posting states the role is not eligible for visa sponsorship or relocation.

About the employer

Ideatek is hiring for this role. Industry: Wired Telecommunications Carriers. Sector: 51.