IT Help Desk Technician

Job overview

The IT Help Desk Technician role is onsite in Tampa, FL, in a standard office environment. Compensation is not specified. The technician supports employees and business units at Sims Crane & Equipment with day-to-day technology issues. The role keeps staff technology functioning by resolving support requests, configuring devices and accounts, documenting work, and escalating complex issues to appropriate teams. It contributes to reliable business operations through responsive user support and accurate tracking of IT activities.

What you'll do

• Monitor, prioritize, and resolve work-order tickets and service requests
• troubleshoot desktop applications, hardware, phones, printers, mobile devices, and networking equipment
• escalate complex issues and communicate with users
• document resolutions and update tickets
• configure computers, tablets, and iPhones
• install software
• track IT inventory
• set up and remove user accounts
• work with vendors
• cross-train with IT personnel and participate in staff meetings.

What we're looking for

Skills & competencies

it help desk technician

it support

help desk

hardware troubleshooting

software support

microsoft 365

active directory

device configuration

ticket management

it inventory

customer service

tampa fl

sims crane and equipment

Work arrangement

• Weekend coverage required

Why this role

The posting lists an associate degree in IT or a high school diploma with one to three years of IT support experience; networking and routing skills are highly desirable.

About the employer

Sims Crane and Equipment is hiring for this role. Industry: All Other Specialty Trade Contractors. Sector: 23.