Hotel Front Desk Agent

Job overview

The Hotel Front Desk Agent role is onsite in Tucson, AZ. Compensation is $16–$17 per hour. The position supports guest services at Embassy Suites Tucson Paloma Village, whose team emphasizes service excellence and caring for guests. The agent welcomes guests, manages reservations and account information, and coordinates with housekeeping to help ensure rooms are ready. The role contributes to a smooth stay by handling inquiries, check-in and checkout, guest requests, and service concerns.

What you'll do

• Welcome, register, check in, and check out guests
• provide keys and room numbers and record credit card information
• manage room bookings in person, online, and by phone
• answer questions about rooms, amenities, rates, requests, and rewards programs
• maintain accurate guest information
• communicate with housekeeping about room readiness
• handle customer complaints as needed.

What we're looking for

Skills & competencies

hotel front desk agent

embassy suites tucson paloma village

tucson az

guest services

check-in and checkout

reservations

customer service

housekeeping coordination

microsoft office

$16–$17 per hour

hospitality

guest relations

Work arrangement

• Weekend coverage required

Why this role

Guest services role at a recently renovated Tucson hotel near the Santa Catalina Mountains.

About the employer

Embassy Suites Tucson Paloma Village is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.