Call Center Supervisor

Job overview

The Call Center Supervisor is an onsite role based in Groton, MA, offering a salary range of $80,000 to $100,000 per year. This position supports the Inside Sales team at Renewal by Andersen | Esler Companies, a company dedicated to providing industry-leading window replacement services. This role exists to provide hands-on coaching and guidance to a team of Inside Sales Representatives. The supervisor is responsible for ensuring the team meets activity goals, assisting with appointment scheduling, and fostering a positive, high-performing environment through effective communication and leadership.

What you'll do

• Hands-on assistance with appointment scheduling
• coaching and guiding teammates to meet activity metrics
• encouraging the recognition of selling opportunities
• coordinating operations of the Inside Sales team
• delivering exceptional customer service
• overcoming objections
• maintaining positive communication.

What we're looking for

Skills & competencies

full-time

day shift

groton ma

renewal by andersen

inside sales

supervisor

onsite

weekend required

no on-call

no travel

$80k-$100k/yr

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, Dental, Vision, 401k with 50% match, Paid Time Off, Tuition Reimbursement, Paid Volunteer Time

Why this role

Includes weekly and monthly bonuses, profit sharing, 3:1 charitable match, and tuition reimbursement.

About the employer

Renewal by Andersen | Esler Companies is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.