IT Support Specialist II

Job overview

The IT Support Specialist II role is primarily onsite and field-based in Orem, UT. Compensation is listed as $24–$36.50 per hour. The role reports to the Service Desk Supervisor and provides hands-on technical support to clients. As a Tier 2 escalation point, the specialist resolves complex issues end to end, documents root causes, and strengthens Tier 1 support through improved documentation. The role also contributes to projects and continuous improvement across client environments.

What you'll do

• Resolve issues escalated from Tier 1
• provide onsite client support for hardware, networks, peripherals, servers, and infrastructure
• troubleshoot Active Directory, Microsoft 365, networking, firewalls, backups, and security issues
• perform installations and equipment deployment
• document resolutions and preventive recommendations
• coordinate with supervisors and other departments
• assist with projects
• rotate through after-hours on-call support.

What we're looking for

Skills & competencies

it support specialist ii

tier 2 support

technical troubleshooting

active directory

microsoft 365

server support

networking

on-site client support

orem ut

tech legion

$24–$36.50/hr

after-hours on-call

Work arrangement

• Weekend coverage required

Why this role

The role includes a rotating after-hours on-call schedule and is explicitly not purely remote.

About the employer

Tech Legion is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.