Help Desk Analyst
Employment type
Full-time
Work setting
On-site
Location
Trenton, NJ
Schedule
Day shift
Posted
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Job overview
The Help Desk Analyst is a full-time hybrid role based in Trenton, NJ, with compensation not specified. This position supports the IT service desk operations at CAI, a global services firm. The role provides first-line technical support, troubleshooting, and resolution of user issues. It ensures timely handling of service requests and maintains high standards of customer service for enterprise users.
What you'll do
- Receive, prioritize, and respond to technical support requests.
- Troubleshoot and resolve P1 and P2 incidents.
- Escalate complex technical issues to appropriate IT teams.
- Maintain accurate documentation of support requests and resolutions.
- Communicate ticket status effectively to end users.
- Monitor support queues to ensure SLA compliance.
- Collaborate with IT teams for knowledge sharing.
What we're looking for
- Skills & competencies
- full-timehybridtrenton njhelp desk analystservice desktechnical supportincident managementticketing systemit supportcai
- Work arrangement
- Weekend coverage required
Benefits & perks
- Medical, dental, and vision insurance, 401k retirement account access, paid sick leave.
Why this role
Requires 3+ years of technical support and ticketing system experience.
About the employer
CAI is hiring for this role. Industry: Temporary Help Services. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Temporary Help Services
- Occupation code
- 15-1232.00
You'll be redirected to the employer's application page.
Listing ID: 5bf47078-de39-4a6e-949e-fab811b4df8b