Customer Service Specialist, Bilingual Spanish

Job overview

The Customer Service Specialist, Bilingual Spanish role is hybrid in Schaumburg, IL. The stated base pay range is $47,840–$57,200 per year, and the position is eligible for annual incentive compensation. The role supports Ally’s Insurance Team and its GAP, vehicle service contract, and other insurance programs. The specialist helps policyholders, dealers, repair facilities, and financial institutions resolve policy and claim questions. Accurate documentation, clear communication, and adherence to internal and regulatory guidelines support customer satisfaction and the team’s profitability.

What you'll do

• Respond to policy and claim questions by phone, email, and chat
• document conversations accurately
• resolve customer concerns
• follow internal, state, and UDAAP guidelines
• maintain quality and customer satisfaction. Spanish fluency is required
• the posting describes the role as entry level and provides training.

What we're looking for

Skills & competencies

customer service specialist

bilingual spanish

insurance support

gap

vehicle service contracts

claims inquiries

phone support

email support

chat support

hybrid

schaumburg il

ally

$47,840–$57,200/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off and holidays
• 401(k) matching and company contributions
• student loan and education savings programs
• tuition reimbursement
• medical, dental, vision, life, and disability coverage
• family-building and caregiver support
• employee assistance and discount programs.

Why this role

Entry-level opportunity requiring Spanish fluency; the posting states 0+ years of experience and a high school diploma or GED.

About the employer

Ally is hiring for this role. Industry: Sales Financing. Sector: 52.