Desktop Support Technician

Job overview

The Desktop Support Technician role is onsite in San Francisco, CA. Compensation is not specified. The technician provides deskside and remote support for Windows and Apple computers and supports end users with devices, software, and IT requests. The role helps maintain reliable end-user technology by troubleshooting issues, deploying and configuring devices, managing support tickets and equipment records, and coordinating repairs. It also supports new-hire onboarding and compliance with IT policies, security standards, and service-level agreements.

What you'll do

• Provide deskside and remote support for Windows and Apple laptops and desktops
• troubleshoot Google Workspace and Office 365
• image, deploy, configure, and troubleshoot devices
• support iOS and Android setup
• diagnose hardware and software conflicts
• manage ServiceNow or similar ITSM tickets
• assist with new-hire onboarding
• maintain asset records, tagging, inventory, and weekly reports
• coordinate vendor repairs
• follow IT policies, security standards, and SLAs
• participate in rotational on-call support, including nights and weekends.

What we're looking for

Skills & competencies

desktop support technician

windows

macos

google workspace

office 365

servicenow

device deployment

asset management

san francisco ca

phoenix business inc

on-call rotation

nights and weekends

Work arrangement

• Weekend coverage required

Why this role

Requires 5–7 years of desktop or end-user support experience. Windows 10/11, macOS, Office 365, and device imaging experience are specified; Autopilot, Intune, and certifications are preferred. Must be able to lift up to 50 pounds.

About the employer

Phoenix Business, Inc is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.