Bilingual Debt Collector — English / Spanish

Job overview

The Bilingual Debt Collector role is in person in Buffalo, NY, with a starting wage of $18 per hour plus commission. Capital Management Services is expanding its third-party collections team and provides training and support for collectors. The collector contacts consumers about delinquent accounts, discusses resolution options, negotiates payment arrangements, and documents account activity. The role contributes to account resolution while following company, client, and applicable collection requirements.

What you'll do

• Make outbound calls and handle inbound calls in English and Spanish
• discuss balances and resolution options
• negotiate payment arrangements within guidelines
• understand consumer circumstances and identify solutions
• secure payment commitments
• process payments
• maintain account notes
• follow up on commitments and assigned accounts
• meet collection, productivity, and quality expectations
• follow applicable collection regulations.

What we're looking for

Skills & competencies

bilingual debt collector

english and spanish

debt collections

outbound calls

inbound calls

payment negotiation

call center

buffalo ny

capital management services

$18/hr starting wage

commission

paid training

$150 sign-on bonus

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• 401(k)
• paid time off
• paid training
• employee referral opportunities
• career development
• and advancement opportunities.

Why this role

English and Spanish fluency is required. The posting includes paid training and a $150 sign-on bonus after 60 days of employment.

About the employer

Capital Management Services is hiring for this role. Industry: Collection Agencies. Sector: 56.