Sales Consultant - Customer Service

Job overview

The Sales Consultant - Customer Service role is an onsite position based in Fletcher, NC. Compensation is specified as $15.50 - $23.30 per hour, and this role supports the sales department at CarMax, the nation's largest used car retailer. This role exists to provide an iconic, customer-first experience by guiding clients through the vehicle buying, selling, and servicing journey. The consultant acts as a trusted guide, managing tasks such as appraisals, test drives, and paperwork to ensure a transparent and efficient process.

What you'll do

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
• Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
• Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

What we're looking for

Skills & competencies

full-time

day shift

fletcher nc

carmax

sales

customer service

retail

$15.50-$23.30/hr

no on-call

weekend required

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid sick time, vacation time, 6 paid holidays, 1 floating holiday, holiday premium pay.

Why this role

Fortune 100 Best Companies to Work For, transparent process, industry-leading retailer.

About the employer

Carmax is hiring for this role. Industry: Used Merchandise Retailers. Sector: 45.