Customer Service Representative I, II, or III — National Specialty Lending

Job overview

The Customer Service Representative I, II, or III — National Specialty Lending role is onsite in Oakbrook Terrace, IL. Compensation varies by level: $16.85–$21.00 per hour for Level 1, $18.10–$22.20 per hour for Level 2, and $19.45–$23.85 per hour for Level 3. The role supports Freedom Road Financial customers with motorcycle and recreational-vehicle loan servicing. The representative helps customers resolve account and payment questions while maintaining accurate records and following operational policies. Depending on level, the role may also include inbox administration, training support, process feedback, and serving as a subject matter expert for peers.

What you'll do

• Answer customer calls about loan information, payoff amounts, and account maintenance
• verify and update customer information
• take payments when necessary
• research inquiries and follow up to resolve concerns
• document call details
• comply with policies and regulations. Level 2 also administers the customer service inbox and handles specified administrative tasks
• Level 3 provides peer guidance and handles escalations as needed.

What we're looking for

Skills & competencies

customer service representative

levels i–iii

oakbrook terrace il

old second national bank

loan servicing

motorcycle loans

recreational vehicle loans

phone support

account maintenance

flexible schedule

overtime

$16.85–$23.85/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• The posting describes eligibility for a monthly Customer Service Incentive Plan and Perfect Attendance Bonus
• variable payments depend on departmental activities.

Why this role

Three levels with distinct pay ranges and responsibilities; Level 2 may assist with training and process improvements; Level 3 serves as a subject matter expert and handles escalations. Flexible scheduling, including overtime, is required.

About the employer

Old Second National Bank is hiring for this role. Industry: Commercial Banking. Sector: 52.