Automotive Service Advisor

Job overview

The Automotive Service Advisor role is onsite in Seaside, CA. Compensation is not specified. The advisor serves as the communication link between customers and automotive technicians at Victory Toyota. The role coordinates service and repair work, helps customers understand recommended repairs, and manages expectations about timing and delivery. It supports accurate, timely service and a professional customer experience by following repair progress, securing approvals, and ensuring completed work passes quality checks.

What you'll do

• Schedule customer service appointments
• follow repair status and communicate delays
• obtain authorization for revised estimates
• recommend repairs and manage customer expectations
• confirm completed repairs pass quality control or road tests
• maintain knowledge of vehicle operation, warranties, campaigns, lemon laws, and technical service bulletins
• complete compliant documentation.

What we're looking for

Skills & competencies

automotive service advisor

customer communication

repair coordination

service scheduling

automotive

customer service

full-time

day shift

seaside ca

victory toyota

medical benefits

paid vacation

401(k) match

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical benefits, paid vacation, holidays, 401(k) with company match, and advancement opportunities.

About the employer

Victory Toyota - Seaside CA is hiring for this role. Industry: New Car Dealers. Sector: 44.