Treasury Support Specialist

Job overview

The Treasury Support Specialist role begins onsite in Grand Rapids, MI, with the opportunity to work from home one day per week after onboarding and training. Compensation is not specified. The role supports Mercantile Bank’s business customers and treasury management products. The specialist answers customer calls, logs incidents, processes service requests, performs system maintenance, and handles administrative tasks. The role helps customers navigate online banking and treasury services, follows up on issues, and escalates product or sales questions to the appropriate teams.

What you'll do

• Answer business customer calls and provide technical support
• log and create customer incidents
• escalate product and sales questions
• process service requests
• perform system maintenance and administrative tasks
• assist with online banking, user setup, troubleshooting, and wire transactions
• follow up and coordinate with internal teams.

What we're looking for

Skills & competencies

treasury support specialist

grand rapids mi

mercantile bank

business banking

treasury management

customer support

online banking

technical support

incident logging

monday–friday

8:30 a.m.–5:30 p.m.

hybrid option

Work arrangement

• Weekend coverage required

Benefits & perks

• At least 3 weeks of vacation
• sick time
• 11 paid holidays
• 5% 401(k) match
• company-paid life insurance
• tuition reimbursement
• IVF and adoption assistance
• fitness and business attire loans
• discounted bank services
• employee stock purchase plan
• 529 savings plans
• health savings accounts
• flexible spending accounts
• legal protection
• training and development
• volunteer opportunities.

Why this role

After office onboarding and training, the role may work from home one day per week as assigned.

About the employer

Mercantile Bank is hiring for this role. Industry: Commercial Banking. Sector: 52.