Customer Service Manager

Job overview

The Customer Service Manager role is onsite in Lombard, IL, and compensation is not specified. PROMAN Staffing is recruiting for a manufacturing client seeking a customer service leader to strengthen customer relationships and optimize order management. The role works with Sales, Production, Finance, and Shipping. The manager leads and develops the customer service team while overseeing customer inquiries, orders, returns, quotations, fulfillment, pricing, and delivery execution. By using ERP and CRM systems, reviewing performance metrics, and improving processes, the role supports reliable customer service and effective order management.

What you'll do

• Lead, mentor, and develop the customer service team
• direct and resolve customer inquiries, orders, returns, and escalations
• drive quotation, order fulfillment, pricing, and delivery execution
• use ERP and CRM systems to optimize customer and order management
• collaborate with Sales, Production, Finance, and Shipping
• analyze performance metrics and implement continuous process improvements.

What we're looking for

Skills & competencies

customer service manager

customer service leadership

team development

order management

erp

crm

manufacturing

sales support

lombard il

proman staffing

full-time

english fluency

spanish preferred

Work arrangement

• Weekend coverage required

Why this role

Direct-hire opportunity with a manufacturing client; SAP experience is preferred, and bilingual English/Spanish is preferred.

About the employer

Proman Staffing is hiring for this role. Industry: Temporary Help Services. Sector: 56.