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Guest Service & Sales Agent

Great Wolf Lodge · Mashantucket, CT · Guest Services

Compensation

$2 – $5 /yr

Employment type

Full-time

Work setting

On-site

Location

Mashantucket, CT

Schedule

Day shift

Posted

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Job overview

The Guest Service & Sales Agent is an onsite role based in Mashantucket, CT. The base pay is $17.50/hr with performance-based incentives averaging $2–$5 per hour. This role supports the guest experience at Great Wolf Lodge. This role exists to serve as the primary point of contact for guests while driving revenue through consultative sales. The agent manages check-in/out processes, promotes resort upgrades, and ensures high levels of guest satisfaction.

What you'll do

  • Manage check-in/out
  • promote suite upgrades and packages
  • handle guest inquiries
  • process payments
  • maintain lobby cleanliness
  • provide resort information.

What we're looking for

Skills & competencies
full-time
day shift
mashantucket ct
great wolf lodge
guest service
sales
onsite
$17.50/hr
$2-$5/hr incentive
weekend required
Work arrangement
  • Weekend coverage required

Benefits & perks

  • Medical, dental, vision, life insurance, 401(k) with match, paid vacation, parental leave

About the employer

Great Wolf Lodge is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.

Additional details

Industry sector
72
Industry
Hotels (except Casino Hotels) and Motels
Occupation code
43-4081.00
Apply for this job

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