Insurance Operations Administrator

Job overview

The Insurance Operations Administrator role is onsite in Fort Smith, AR. Compensation is not specified; the posting describes a competitive base salary and full benefits package. First Western offers banking, mortgage, insurance, and financial planning and investment services. The administrator oversees agency operations, staff workflows, and performance while working with the President on strategic goals. The role supports efficient processes, compliance, personnel coordination, carrier and production oversight, and operational reporting.

What you'll do

• Audit workflows and daily operations
• monitor productivity and service standards
• document and improve procedures
• manage timecards, attendance, PTO, and staffing schedules
• audit carrier production and monitor goals and retention metrics
• track commissions and incentives
• work with the President on growth initiatives, KPIs, reports, technology, budgeting, and forecasting.

What we're looking for

Skills & competencies

insurance operations administrator

insurance agency

operations management

workflow improvement

p&c license

applied epic

carrier relations

fort smith ar

first western bank

full benefits

Work arrangement

• Weekend coverage required

Benefits & perks

• Full benefits package
• specific benefits are not detailed in the posting.

Why this role

Leadership role working directly with the President; requires a P&C license and experience with Applied Epic or agency management systems.

About the employer

First Western Bank is hiring for this role. Industry: Other Direct Insurance (except Life, Health, and Medical) Carriers. Sector: 52.