Automotive Service Advisor

Job overview

The Automotive Service Advisor role is an onsite, full-time position in Big Rapids, MI. Compensation is not specified. The advisor supports Baker Automotive Group’s service team in Big Rapids. The role serves as the primary customer contact from vehicle intake through delivery, translating customer needs into appropriate service recommendations and keeping customers informed. Organized workflow and warranty compliance help the service team deliver timely, satisfactory repairs.

What you'll do

• Greet customers and remain their primary contact through vehicle delivery
• assess needs and present appropriate services
• review multi-point inspection results
• prepare and present estimates
• manage vehicle progress through the shop
• keep customers updated
• maintain organized paperwork
• follow manufacturer warranty policies and procedures.

What we're looking for

Skills & competencies

automotive service advisor

full-time

big rapids mi

baker chevrolet gmc

customer service

vehicle maintenance

service estimates

multi-point inspection

dealership

performance bonus

health insurance

401(k)

paid time off

employee discount

Work arrangement

• Weekend coverage required

Benefits & perks

• Base pay and performance bonus
• health, dental, life, and vision insurance
• 401(k)
• paid time off
• employee discount program.

Why this role

Dealership service department or automotive repair shop experience is required; CDK dealer management system experience is a bonus.

About the employer

Baker Chevrolet GMC (Big Rapids) is hiring for this role. Industry: General Automotive Repair. Sector: 81.