Call Center Representative — Four 10-Hour Days

Job overview

The Call Center Representative role is full-time and onsite in Killeen, Texas, with a four-day, 10-hour shift arrangement stated in the listing title. Pay is $12.52–$15.52 per hour. MCI provides customer experience, business process outsourcing, and cloud technology services for clients across multiple industries. The representative handles inbound and outbound customer interactions, resolves account issues, supports retention, and identifies opportunities to explain or upsell products and services. The role contributes to customer service and sales outcomes through clear communication and effective problem-solving.

What you'll do

• Handle inbound and outbound calls
• listen to customer concerns and resolve issues
• use internal systems to manage accounts and service tasks
• identify sales opportunities and apply upselling techniques
• explain products and processes
• escalate dissatisfaction when needed
• aim for first-call resolution.

What we're looking for

Skills & competencies

full-time

call center representative

four 10-hour days

customer service

inbound calls

outbound calls

upselling

killeen tx

mci careers

$12.52–$15.52/hr

first-call resolution

no prior contact center experience

Work arrangement

• Weekend coverage required

Why this role

No prior contact-center experience is required; candidates from customer-facing industries are encouraged to apply.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.