Customer Service Manager, State Farm Agent Team

Job overview

The Customer Service Manager, State Farm Agent Team role is onsite in Saint Charles, MO, with stated pay of $50,000–$65,000 per year. The role supports Kevin Pierce’s State Farm insurance agency and its customer service operations. The manager oversees daily customer service operations, develops service policies and procedures, handles escalated complaints, and trains and mentors representatives. The position helps deliver customer experiences that support the agency’s growth and community service.

What you'll do

• Oversee the customer service team and daily operations
• develop and implement customer service policies and procedures
• handle escalated customer complaints and issues
• train and mentor customer service representatives.

What we're looking for

Skills & competencies

customer service manager

saint charles mo

kevin pierce state farm agent

insurance agency

customer service

team leadership

daily operations

complaint resolution

staff training

policy development

$50k–$65k per year

Work arrangement

• Weekend coverage required

Benefits & perks

• Performance-based bonus, paid time off, 401(k) matching, health insurance, and advancement opportunities.

Why this role

The posting lists performance bonuses, paid time off, 401(k) matching, health insurance, and advancement opportunities.

About the employer

Kevin Pierce - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.