Customer Success Operations Analyst
Employment type
Full-time
Work setting
On-site
Location
Watertown, MA
Schedule
Day shift
Posted
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Job overview
The Customer Success Operations Analyst role is onsite in Watertown, MA. Compensation is not specified; the posting describes it as competitive and mentions equity. Flexcompute develops ultra-fast simulation technology used in engineering and other technical applications. The role owns customer provisioning and onboarding operations, ensuring customers receive the correct access and reach first value. It coordinates handoffs among Sales, Application Engineers, Deal Desk, and customers, maintains accurate account entitlements, and improves processes using operational data.
What you'll do
- Create, modify, and remove product access and entitlements
- coordinate customer onboarding handoffs
- maintain account records and audit access
- respond to access requests and escalate technical issues
- flag account risks and expansion signals
- improve provisioning and onboarding processes
- conduct customer check-ins and account reviews
- track operational KPIs.
What we're looking for
- Skills & competencies
- customer success operations analystwatertown maflexcomputecustomer onboardingprovisioningaccess managemententitlementshubspotcustomer operationsaccount auditssaasexcelgoogle sheets
- Work arrangement
- Weekend coverage required
Benefits & perks
- Equity
- medical, dental, and vision insurance
- 401(k) contribution
- gym allowance.
Why this role
The posting identifies U.S. citizen or green card holder status as preferred for ITAR accounts.
About the employer
Flexcompute Inc. is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Computer Systems Design Services
- Occupation code
- 13-1111.00
You'll be redirected to the employer's application page.
Listing ID: 5ad131ec-bac1-4431-91b6-8de6f1ee232f