Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Providence, RI; compensation is not specified. The position supports patients and care teams at The Providence Community Health Centers. The representative handles incoming calls, gathers accurate information, routes callers to the appropriate service or nurse, and schedules appointments. This work helps patients access health center services and supports efficient communication between callers and care teams.

What you'll do

• Provide internal and external customer service to patients and staff
• answer calls to health center sites
• gather caller information and provide assistance or route calls appropriately
• use Hotlist Guidelines and route calls to nurses when appropriate
• schedule appointments accurately, confirming health center, provider, date, time, and reason for visit
• process calls according to organizational metrics.

What we're looking for

Skills & competencies

customer service representative

providence ri

the providence community health centers

part-time

patient support

call center

appointment scheduling

healthcare

call routing

medical terminology preferred

high school diploma

onsite

Work arrangement

• Weekend coverage required

Why this role

Requires at least two years of call center or customer service experience and a high school diploma or equivalent; medical terminology and medical secretary training are preferred.

About the employer

The Providence Community Health Centers, Inc. is hiring for this role. Industry: All Other Outpatient Care Centers. Sector: 62.