Bilingual Patient Access Specialist (Inbound)

Job overview

The Bilingual Patient Access Specialist (Inbound) role is hybrid in Plano, TX: the posting requires 60 days of onsite onboarding and says work from home four days per week may be possible based on performance. Pay is $23 per hour. SmithRx’s mission is to improve the pharmacy benefit management sector through technology, cost-saving tools, and customer service. The specialist guides members through medication access and savings programs, resolving inbound questions and coordinating with providers, pharmacies, and manufacturers. Accurate, empathetic, compliant support helps members enroll efficiently and receive a one-call resolution when possible.

What you'll do

• Educate members about pharmacy benefits and medication sourcing programs
• support members, providers, and pharmacies by phone, email, and other channels
• handle enrollment inquiries and gather information to resolve cases
• coordinate savings-program enrollment with members, physicians, manufacturers, and pharmacies
• document calls and follow-ups
• protect sensitive information under PHI and HIPAA standards
• meet service and quality expectations.

What we're looking for

Skills & competencies

patient access specialist

inbound

bilingual spanish

full-time

hybrid

plano tx

smithrx

pharmacy benefits

member support

drug savings programs

healthcare call center

$23/hr

hipaa

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, pharmacy, dental, vision, life and AD&D insurance
• three weeks of paid time off
• paid holidays and parental leave
• flexible spending benefits
• 401(k)
• disability coverage
• commuter benefits
• and professional development.

Why this role

Spanish bilingual skills and at least two years of healthcare inbound call-center experience are required. Work-from-home four days per week may be available after 60 days of onsite onboarding, based on performance.

About the employer

SmithRx is hiring for this role. Industry: Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds. Sector: 52.