Financial Case Manager

Job overview

The Financial Case Manager role is primarily in a standard office environment in Rochester, NY; compensation is $20–$28 per hour. Villa of Hope helps youth and families rebuild relationships, recover from trauma, and renew hope for their future. The role helps clients and families navigate public benefits and insurance eligibility while coordinating financial case management with behavioral health services. It also supports accurate billing, claims, authorizations, and client records across assigned programs.

What you'll do

• Counsel and guide clients on public benefits
• coordinate referrals and resolve benefit issues
• advocate for insurance eligibility and entitlements
• assist with payment arrangements and sliding-scale fees
• screen financial status and support insurance applications
• obtain and update prior authorizations
• verify eligibility
• submit claims and correct billing errors
• manage statements and payment-plan follow-up
• coordinate with county representatives and agency teams
• maintain confidential records
• communicate with agencies involved in client care.

What we're looking for

Skills & competencies

financial case manager

rochester ny

villa of hope

full-time

$20–$28/hour

public benefits

medicaid eligibility

insurance verification

behavioral health

claims and billing

client advocacy

may travel between sites

Work arrangement

• Weekend coverage required

Why this role

Bachelor’s degree in human services or business administration preferred, or 1–2 years of relevant behavioral health financial case management or Medicaid eligibility experience. Spanish bilingual ability is a plus. May travel between Villa work sites.

About the employer

Villa of Hope is hiring for this role. Industry: Other Individual and Family Services. Sector: 62.