Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Lincoln, NE; compensation is $16.50–$19 per hour. XOTIC PC builds custom gaming computers by hand, and this role helps maintain customer trust after purchase. The representative handles customer questions across phone, email, and live chat, accurately processes order changes and cancellations, and follows up on open requests. The work supports a helpful customer experience through clear communication, careful record handling, and coordination across multiple conversations.

What you'll do

• Answer inbound customer phone calls
• respond to email tickets and live chat
• submit order changes and cancellations
• follow up on open requests through the CRM
• manage multiple conversations and tasks accurately
• be available during the November–December busy season.

What we're looking for

Skills & competencies

customer service representative

lincoln ne

xotic pc

$16.50–$19/hr

phone support

email tickets

live chat

order changes

crm follow-up

freshdesk

fresh chat

busy season availability

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k), health and dental insurance, loss of job insurance, unlimited vacation, sick time, employee discounts, and family environment.

Why this role

Uses FreshDesk, Fresh Chat, Zoho CRM, Zoom Phone System, Gmail, and Google Sheets or Docs; training is provided on unfamiliar tools. Prior customer service, call center, help desk, ticketing, or CRM experience is a plus, not required.

About the employer

XOTIC PC is hiring for this role. Industry: Hobby, Toy, and Game Retailers. Sector: 45.