Bilingual Customer Service Clerk, English/Spanish

Job overview

The Bilingual Customer Service Clerk position is onsite in Miramar, FL, and pays $19 per hour. The schedule is Monday–Friday, 8:30 a.m.–5 p.m. The role supports a growing pharmaceutical company. The clerk handles customer inquiries and order processing, tracks shipments, and coordinates with internal departments to resolve issues. The position also maintains interaction records, escalates complaints when needed, and supports client accounts and long-term customer relationships.

What you'll do

• Support customers by phone, email, and in person
• process orders, returns, and exchanges
• track shipments and provide status updates
• coordinate with warehouse, quality control, and accounting
• maintain customer interaction records
• handle and escalate complaints
• assist with client accounts
• follow company policies and pharmaceutical industry standards.

What we're looking for

Skills & competencies

bilingual

english and spanish

customer service

order processing

pharmaceutical industry

customer accounts

shipment tracking

miramar fl

5th hq

$19/hour

monday–friday

8:30 a.m.–5 p.m.

microsoft office

crm systems

Work arrangement

• Weekend coverage required

Why this role

Requires oral and written fluency in English and Spanish, at least one year of customer service experience, and a high school diploma or equivalent.

About the employer

5th HQ is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.