Field Service Representative — Tier 1

Job overview

The Field Service Representative — Tier 1 role is based onsite in Orlando, FL, with domestic and international travel that may reach 75%. Compensation is not specified. VirTra provides firearm training simulator systems and related customer training. The representative configures, tests, installs, and services simulator systems at customer sites, then trains customers and supports service needs. The role helps ensure systems are operational and customers can use them effectively.

What you'll do

• Inspect systems for completeness before shipment
• configure and assemble products and simulators
• test and troubleshoot systems
• install, update, and service products worldwide
• conduct scenario-authoring and simulator training
• demonstrate functionality to customers
• document installations and service trips
• plan travel and submit expense reports
• maintain equipment and customer support
• follow the company quality management system.

What we're looking for

Skills & competencies

field service representative

tier 1

orlando fl

virtra

simulator installation

technical troubleshooting

customer training

audio/video equipment

electronics

up to 75% travel

Work arrangement

• Weekend coverage required

Why this role

May require up to 75% domestic and international travel. Requires five or more years of electronics troubleshooting or hardware installation experience, PC support and networking experience, and audio/video equipment experience; ability to lift up to 100 pounds.

About the employer

VirTra, Inc. is hiring for this role. Industry: Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance. Sector: 81.