Client Success Manager II

Job overview

The Client Success Manager II role is listed in Mobile, AL, with pay of $75,000–$95,000 per year; the posting does not specify a remote arrangement. SQA Services supports clients with quality programs and risk management across complex, regulated supply chains. The manager coordinates service delivery, maintains client relationships, and drives renewals and expansion opportunities. The role helps ensure client expectations and quality requirements are met while supporting retention and continuous improvement.

What you'll do

• Monitor client health metrics and develop action plans for at-risk accounts
• lead Quality Business Reviews
• own the renewal process and coordinate with Business Development, Finance, and Legal
• identify expansion opportunities and collaborate on upsell and cross-sell
• stay current on industry trends and compliance requirements in Life Sciences, Data Centers, and Aerospace
• translate technical QA/QC services into business value
• support other areas within SQA as needed.

What we're looking for

Skills & competencies

client success manager ii

sqa services

mobile al

$75k–$95k/year

client relationships

account renewals

client health

quality business reviews

life sciences

regulated supply chains

gmp

gdp

expansion opportunities

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, vision, and dental coverage
• 401(k) after one year
• short- and long-term disability insurance
• life insurance
• paid parental leave
• three weeks of paid vacation may accrue
• eight or more paid holidays
• five days of sick leave for corporate employees
• discounts and perks.

Why this role

The role serves enterprise clients in technical and regulated environments and supports supply-chain quality programs across more than 90 countries.

About the employer

SQA Services is hiring for this role. Industry: All Other Professional, Scientific, and Technical Services. Sector: 54.