Service Manager — Agricultural and Lawn Equipment

Job overview

The Service Manager role is onsite in Valparaiso, IN; compensation is not specified. Castongia Tractor serves Indiana in agriculture, landscaping, and residential solutions with John Deere equipment and product support. The manager leads safe, efficient, and profitable service department operations, oversees service personnel and work scheduling, and supports customer satisfaction. The role coordinates service resources, training, warranty work, and department performance to help customers keep their equipment operating reliably.

What you'll do

• Lead recruitment, screening, and hiring of service personnel
• maintain communications with service writers and other managers
• monitor department and employee performance reports
• oversee service scheduling
• ensure warranty and product improvement work meets manufacturer requirements
• maintain tools and equipment
• coordinate training and customer clinics
• support marketing and service promotions
• maintain service pricing guides and quotes
• follow up with customers
• manage work orders, purchase orders, and invoices
• monitor employee time reports
• coordinate with parts and sales
• assist technicians with diagnosis
• maintain safe, clean, organized work areas
• support annual service budgeting and department metrics.

What we're looking for

Skills & competencies

service manager

valparaiso in

castongia tractor

agricultural equipment

lawn and garden equipment

service operations

customer satisfaction

warranty programs

technician support

service scheduling

department budgeting

training coordination

Work arrangement

• Weekend coverage required

Why this role

Role includes customer visits to promote service and parts sales and backup support for the shop foreman’s primary duties.

About the employer

Castongia Tractor Valparaiso is hiring for this role. Industry: Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance. Sector: 81.